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Outlets vs retail, and Winners prices: Sale fail? (CBC Marketplace)

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Originally broadcast January 8, 2016 Get our newsletter http://cbc.ca/marketplace/watchdog Facebook: http://facebook.com/cbcmarketplace Twitter: http://twitter.com/cbcmarketplace Instagram: http://instagram.com/cbcmarketplace For more: http://cbc.ca/marketplace/episodes/2015-2016/sale-fail »»» Subscribe to CBC News to watch more videos: https://www.youtube.com/user/cbcnews?sub_confirmation=1 Connect with CBC News Online: For breaking news, video, audio and in-depth coverage: http://www.cbcnews.ca Find CBC News on Facebook: https://www.facebook.com/cbcnews Follow CBC News on Twitter: https://twitter.com/cbcnews For breaking news on Twitter: https://twitter.com/CBCAlerts Follow CBC News on Google+: https://plus.google.com/+CBCNews/posts Follow CBC News on Instagram: http://instagram.com/cbcnews Follow CBC News on Pinterest: https://www.pinterest.com/cbcnews// Follow CBC News on Tumblr: http://cbcnews.tumblr.com »»»»»»»»»»»»»»»»»» For more than 75 years, CBC News has been the source Canadians turn to, to keep them informed about their communities, their country and their world. Through regional and national programming on multiple platforms, including CBC Television, CBC News Network, CBC Radio, CBCNews.ca, mobile and on-demand, CBC News and its internationally recognized team of award-winning journalists deliver the breaking stories, the issues, the analyses and the personalities that matter to Canadians.
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Text Comments (1949)
erzebet6977 (5 hours ago)
The price difference on the price tags left on the bags was probably the biggest clue on which one was which
petch from texas (22 hours ago)
I have the exact same kate spade wallet, and I got it from winners. The spade logo wasn't stamped on. It was the same as the one from the store.
Captain Teeko (1 day ago)
How do ppl not know this? It’s pretty obvious That’s why I shop at Walmart😎
C G (2 days ago)
Thanks to the CBC for teaching something that someone picks up through experience. I pay for what an item is worth for; I don't pay more because someone else thinks it is worth more. You must be a special smart to think that the same store that sells at two different prices are also identical in quality. I buy a lot from Gap Outlet stores, and I always pay below the fair value for a similar item at other places. I did not notice any big differences in qualities when I did the homework by myself.
Peter (3 days ago)
people buy the brand not quality. i.e if you want quality, better get a "no brand" real leather bag
Christopher Lopez (3 days ago)
I bet she still buys from the outlets too
Alicia Nichole (3 days ago)
Thats not true. If a person takes care of their clothes they will last. Yeah the retail put more work into it . It doesnt mean the consumer will take care it.
RAGNAR LOTHBROK (4 days ago)
mila i (5 days ago)
The woman melodramatically angry about Winners is the type of person to blame everyone else for her own ignorance. A quick look around inside big name resellers will give you not one, but several items that still have the original price tag and the reseller's tag that will display the same price. Resellers like Winners, Marshall's, etc. purchase failed, dated products from major retailers in bulk that often do not include the original price tag and therefore must make estimates. We really can't call ourselves conscious consumers and regard any element of human error as a "scam" just to get on TV.
Joia C. Gibble (5 days ago)
They were never fooling me lol.
Lamekia Berry (6 days ago)
This lady's investigation is inaccurate! She only did a few companies! Some outlet stores have a combination of factory exclusive and retail products at lower prices. That's why some companies have a return policy to only return products to outlets! While some companies have a return policy you can return products to either a outlet or retail! Do your research!
Emina Ramic (7 days ago)
Man they’re all the same!!!! The only thing is they order more than they can sell so they send them to outlets.
Dindin Trivino (8 days ago)
But it seems like they are not the same product. Like the coach bag
angelofmercyx (8 days ago)
I work in retail, and I know for a fact that we do send our "rejects" to the outlet store. When I say reject, I don't mean lesser quality, but just items that don't sell very well. It's possible that there are also items made specifically made for outlets but the salesperson from Banana Republic wasn't lying when he said that there are some of the same styles/quality.
Yara Vidal (8 days ago)
Tj max Man
Ariel Lee (9 days ago)
That’s why it says ____ factory no one will realize the leather like omfg these uptight people
Georgey Porgy (10 days ago)
Winners does sell open unhygienic makeup for less tho
Maria Rodriguez (10 days ago)
Stitches, liners and zippers are the best way to know . I always knew that . I have both main and outlet bags . Always can tell which bag is from where . Also that's the best way to find counterfeit merchandise . Second way is the material of the main body of the bag . But this is not so obvious in some cases .
Chris christie (11 days ago)
as consumers we want the highest quality at the lowest quality price. You get what you pay for folks. Look for value not savings.
Liz Bee (12 days ago)
I’m sorry but who shops at Coach anymore? Not even JHS kids carry that.
Vick Perry (12 days ago)
It's like they're selling knock offs of their own products!
Connie Jones (13 days ago)
I know it's not real!!! I can't afford real and neither can real people
Maddie Malan (16 days ago)
You just have to know which stores make things for outlets and which don't... department store outlets are best because they don't manufacture anything!
Manjot Singh (16 days ago)
I'm from the UK and I love winners
angelic potter (17 days ago)
I’m shook
Andrea Aldrich (17 days ago)
I don't understand why people care about something being retail or think they are getting some sale. Look at the item and determine what it is worth to YOU.
C R (18 days ago)
Kohl's in the states does that too
আমার Vlogs (18 days ago)
A example of how a outlet market is work , a $15 cost product which is completed at $7 and it's priced to $35 and discounted to $22. Business strategy. I can buy you a jeans pant worth of $7 in local. Just think how much those local vendors are earning. They are earning the half of the price or more. Where your country selling that pant to $25.
Lorenz Tongol (18 days ago)
How is it unfair to the consumers? If a business puts in more work to create something extremely better, why wouldn't that cost more? You are getting what you pay for. What IS unfair is a person's expectation of high-quality product -which requires more time, more labor, more materials - for *less* money. That's literally not how business works.
Jarek Kozera (19 days ago)
Quality is not important, it is not important whether the brand is original. For 99% of people who buy in these places the most important thing is that on the bag, on the glasses, on the jeans is known and clearly visible - a large gold brands. And of course they have money for it. Marketing has done brainwashing and tie are the effects. You can see with embarrassment ladies 140 150 cm growth from countries where the main means of transport are animals or bicycles that proudly parade with many shopping bags of very well-known brands. Next to it are former owners of these elephants and bikes and dream of buying a hat Tommy Hilfiger - and the biggest problem is a very small badge. These are changes and generational and sociological. If you do such a policy - it is easier to manage the society. Consent to marijuana trade - what is it? Exactly the same. Russia has been drinking its nation vodka for hundreds of years and management. Canada will give marijuana and it will have a society that is easy to rule. If a lot of people are running and looking for where to buy a cheap handbag of a well known brand, then there is no time to think what is good and what is bad. Not today, not tomorrow but in 5-10 years on the street there will be those who have just used marijuana, others who are lining up for 5 dollars adidas sports shoes, and the rest will walk with a small screen and look for pokemon. It's worth to see and understand more.
vickimon (20 days ago)
So you're paying $169 for cotton? when the raw material + labor costs around $7-10 USD to produce?
Tiny Teeny (20 days ago)
Brands beyond anything
Dan Bren (20 days ago)
I know CBC doesnt have adds in their videos and there are no add markers in the video timeline so why am i getting adds is youtube doing this no matter what ?
Rick (20 days ago)
Noo doobt aboot it!!! you make us normal sounding Canadians look/sound bad!!!
Horrie Schut (21 days ago)
so brands make their own knock-offs
sabrina berriez (21 days ago)
Wait, did these people really believe that they were getting the same product for less cost? Because that's so illogical and unrealistic. The outlets are not a magical place where the rules of a market economy don't exist. You're paying less for a reason.
Valery Rivera (22 days ago)
People seem naive obviously is not 100% same quality but they are not knock offs they just might have a little problem (most of the time only visible to quality control)so they can be sold at full price but still good and they do last.
mona aziz (23 days ago)
Wow that shock me 😮😮
Josh Lockie (23 days ago)
I’ve bought a ton of stuff at winners that has the original tag of twice as much. You have to know what you’re doing. Not just buy at random like these pricks.
Brenda Laprince (23 days ago)
That's a total rip off. The store still gets the profits for the cheaper clothes. It makes more sense to buy from the stores sale rack. Outlets are not that much of a bargain anyway.
Yogur Lapiz (24 days ago)
I do t get what is retail or outlets XD For me is all shops, i hate shopping so i alwayd go to a place where i can find most the clothes shops together and then i just go and see prices, then i go, try and buy what i need, thatd if possible at home i see what kind of clothes they have. In the end i buy the end season stock at a low price and just go home. I dont look theyr brands or high quality because i know i will be changing my clothes in 3 years or so, ir maybe i will move so i hate taking things with me so i donate most of my clothes and carry 60kg of clothes (winter + summer + shoes) XD
Dee.d (25 days ago)
SohaiL Rehman (26 days ago)
*WOW I never ESPECT they r cheating us like that😠😡😳👺👹😈*
judy valencia (26 days ago)
I am so thankful that you put out this information. I have learned so much, not only on this subject but others that you have posted. I am not Canadian, but even us Texans are willing and able to learn.
Stevens Gold (27 days ago)
i will not really mind as long they are fashionable and makes me happy to wear them.
Cassandra Frantz (27 days ago)
When it comes to Tjmax I never shop there but I do know to know how much something actually cost first.
Legodog890 (27 days ago)
At least the associate didn't lie
Bonnie (1 month ago)
eBay purchase... just checked my Kate Spade wrist Wallet... it has a stamp for its symbol... clearly not retail. I have had it for years and the metallic leather is looking shabby 😩... ripped off
chevon1920 (1 month ago)
A lot of this crap is just paying for the name anyway so what difference does it make, 🤷🏿‍♀️
MINI ME (1 month ago)
I do not feel rip of because i do not by from retailer - because i do not want pay for small difference double money, even for outlet staff i do not want to pay - I love thrift stores - there is real price for overpriced garbage
jewel and friends (1 month ago)
Not all the time we always get what we paid for
Grace Siewert (1 month ago)
how is this deceptive when you can tell the quality before you buy? Your paying a fraction of the price, for a fraction of the quality, why is anyone surprised at all. If you think a sweater feels thin or a bags leather isn't heavy enough, don't buy it...
Lisa Donahue (1 month ago)
Those corporate higher ups are scared AF to talk to anyone about the absolute CRAP they are selling!! It's hilarious 😂
Bee Thao (1 month ago)
who cares about quality, we just want the brand name. it's not like you're gonna keep an item for years, you'll replace it in months.
kiddiecarbeds (1 month ago)
The sad reality is that consumers are not materialistic but actually fashionistic . They want the latest brand and model and probably care less about the small quality difference in the bags.
Dim Sum (1 month ago)
So whats the point if we are paying less amount we are getting less quality
lubna abdelaziz (1 month ago)
not everyone looks for good quality which last longer. myself i get bored and i get rid of whatever i buy after couple times wearing them
beispielsweise weise (1 month ago)
You get what you pay for, if you don't want a rip-off, then go buy at a retail store and pay full price.
lil reindeer (1 month ago)
Yeah but those are nice brands, not like nike and under armour.
foosheezoo (1 month ago)
I but at Outlets when possible, I feel like the quality is still the same. The clothes and jeans last me as long as a retail place. Also I love the Michael Kors outlet, my purses and wallets have lasted and my watch is still good. American Eagle and Bath & Body have amazing outlets ♥️♥️♥️
Ingrid Dubbel (1 month ago)
NEVER buy outlet. It is always lower quality.
Donald John Trump (1 month ago)
The little diamond means that is it real?
Joshua Ron Marasigan (1 month ago)
Your just paying for the name not the quality that's the reality
Law19157 (1 month ago)
Should the quality matter to women? they only wear their clothes once
Law19157 (1 month ago)
Wow.....this lady has some incredible hips, she's got an hourglass body
Jacqu J (1 month ago)
Might as well buy fakes then since the brands don't care about the quality of their goods.
Isa belle (1 month ago)
8 YRS OLD EXPIRED SKIN CARE AS ''REGULAR'' WINNER'S PRODUCT BEING SOLD.... DAILY.  Winners is also knowingly selling expired skin care product at this present time in Canada. I have proof that, in the past (I contacted the brands in question: Elizabeth Arden, Lierac, etc.), I purchased a few (I mean, a lot...) skin care products at winners that were around 8 YEARS OLD. There's no law in Canada regarding shelf life expiry date (expiry before opening) if the compagnie sets the shelf life of an item to more then a certain period of time (I believe more then 24 months). That said, it is not that products ''never expire'', it means that compagnies have no obligation to print an shelf life date to products that they are ''expecting'' to be good for more then a certain period of time (again, I believe it is 24 months) without being open. In result, you can easily being purchasing and using skin care products with actives ingredients who turned very bad and, therefore, ending up damaging your skin (and your wallet). When I called and emailed winners about this, I had the same answer over and over ''we are currently looking into this'', until they just stopped replying (I did this because I had a very bad skin reaction to a product). When I called some of the skin care brand that I purchased from winners in the past to know when the products were manufactured and if it was safe to use (8 yrs old products from Elizabeth Arden and 7 years old product from Lierac) both brands told me that they were ''never selling products to winners'' and Lierac rep told me that there was a ''grey market'' happening in the beauty industry were some products were sold to winners and other ''sale-retailers'' from some third illegitimate dark parties. Were Elizabeth Arden failed to tell me that those 8 yrs old product shouldn't be used (they literally told me they had NO expiry date if not open), Lierac's rep told me that skin care product that old shouldn't be sold at all, neither use onto face, etc.  So.... I guess, what I'm saying is that we need to have better laws regarding the longevity of beauty products in order to protect consumers and Canadians citizens, and, in the meanwhile, avoid purchasing beauty products from winners. I apologized for any grammatical/ spelling mistakes. Please note that I'm french.
Isa belle (1 month ago)
To know when a specific product was being manufactured, just look at the batch code. You can contact the brand itself with the batch code or look online.
Dark Soul (1 month ago)
Never believe 3 words... sales, comparable, and instead of 😂😂
Dark Soul (1 month ago)
It's simple ... there are people who don't wear clothes because they like them, but just to show off ... so even if it's just for the outlet and the quality is bad, they don't care because they get it cheaper while still wearing the trademark others think is expensive ... I even know people who go check on prices at stores, and buy IMITATIONS, but saying proudly they purchased it from the original store at the actual original's price ... People are sick! Simple 😑
Dark Soul (1 month ago)
😂😂 crooks
Rita Gaston (1 month ago)
Bigger point is Americans in general don’t have a lot of depth. Believe that being ‘fashionable’ is the reason to be.
Eliza Grogan (1 month ago)
There are TJX stores all over the world. A complete con.
Darby Martinez (1 month ago)
So winners is owned by TJ maxx here in the U.S. I used to work at TJ Maxx. One of the things they did was block wifi and network signals (something ikea also does) so that people wouldn't check Amazon. The majority of the products are repeats and people don't notice because we had to mix them up and make them look a little messy. Sometimes a shirt that came in a couple months before would come back, as well as other items. Shoppers think they are getting something rare but most of the products are made for these low price retailers.
Louise Dolk (1 month ago)
I would rather buy knock offs or fakes than the ones on the outlet lol
Delisa Dunn (1 month ago)
If your trying to stay fashionable then who needs their clothes to last forever anyway....
Vasha Kanaga (1 month ago)
I love handbags but........!
Fareha Noor (1 month ago)
I went to thrift store and a dress price was 20 dollars because it was banana republic brand . can you believe it it was uesd many times maybe ten times.And you talking about new clothes.?????
Ana Montana (1 month ago)
I’ve learned about this few years ago and since then NEVER went to an outlet !
A Mercedes (1 month ago)
Couldn't care less about the subject matter discussed in this series. I'm here for the beauty doing most of the talking. :)
asdfrw32 (1 month ago)
@18:47 elephant cupcakes sound delicious mmmm
MartenFerret (1 month ago)
J. crew? Banana Republic? You're first mistake is looking at brands that are cheap to start with (BR is an Old Navy brand). Second, it's not a 'rip off' to get a cheaper product at a lower price. Those who feel ripped off are they who couldn't tell the difference in quality to begin with: they needed someone to tell them the difference.
nicebrugel (1 month ago)
Many times there is a weight difference because the material is thinner I notice.
Candi Soda (1 month ago)
Why not just buy both, keep the expensive one, return the cheap one to the expensive store lol
Candi Soda (1 month ago)
2:33 "Can you spot the difference" Guess not because instead of just "spotting" it she needs to "inspect" it rather lol
Katie CoolPrepster (1 month ago)
wow, what a scam, to think I actually shop at TJ Maxx, and Marshalls..sick joke, and I will not be shopping at these places ever again..
shannon h (1 month ago)
That Winners lady is so dramatic! The point is, if you think the clothes are worth the price, then pay it, if not, don't buy it. Simple, sale or not.
yuutafan (1 month ago)
I've bought things at Nordstrom Rack, and I know some of the products I bought are just old stock because I know the specific brand I was buying. I might have been able to get some of these items cheaper when they were on sale direct from the company, but at that time, I didn't know the company was going to change their sizing and I just planned to buy stuff from the newest Seasons like I use to. So the prices weren't necessarily the lowest price ever, but I wanted specifically older Season stuff with older sizing.
Tiffany Huang (1 month ago)
Oh I’ve been here before!!!
Erica Almanzar (1 month ago)
The sales associate from the j.crew outlet was sincere and honest
Kate Riggen (1 month ago)
I’ve honestly never come across anything from an outlet store that has anything wrong with it. Certainly nothing to complain about. I don’t care where you go, you’re always going to be paying much, much more than the company paid to produce the item. I always go for what I think is worth the money it’s being sold for. Forget the “brand” or the “compare at” prices.
Girl Etherial (1 month ago)
What's really ironic is that the high end knock-offs are better quality than the made-for-outlet items. Have a friend who works at authenticating items for resale and can't stop talking about that. A factory in China will make legitimate mid-end (designer) bags by day and higher-end (luxury) knockoffs by night. The quality of those are incredible.
Ben G (1 month ago)
So rather than suffering from other companies manufacturing a knockoff of their product, these companies decided to make their own knockoff and sell it at the lower price. Hmm, quiet a business decision really.
meldan526 (1 month ago)
Really? Does anyone really think they're getting the same quality at the outlets? You get what you pay for..consumers go there specifically because they just wanna pay less. It doesn't take a rocket scientist to see that the quality is less at the outlets. It just depends how you define value for your $$$
Plot twist: They're all made in the same sweatshops in China, India, & Pakistan, because America only consumes & doesn't manufacture.
The Nordstram Rack in my area is the most ghetto store I've ever seen. Ross is classier.
chowderfaceable (1 month ago)
I'm sorry but Jennifer Johnston is a moron. Excellent example of the superficial American consumer that buys cheap and expects quality 😂
mantiscity (1 month ago)
At 9:09 you said the 3 diamonds are outlet, and then said it’s retail
Ndlanding (1 month ago)
If Hideous Hilary the "expert" were to look at herself in the mirror, I'm sure she would start buying her clothes at the army surplus store. What a horror in that skirt! I hope she's happy with her longer-lasting wallets! YUK!!! As for the rest of the Brand-seeking world, you are just lambs to the slaughter, and I feel sorry for you.
Mohammad Sheeraz (1 month ago)
CBC you opened my eyes to a whole new reality...I mean wow!! :o
TONS OF VANARCHY (1 month ago)
I see this with canadian tire flyers too. All the sale prices seem to be the same as the regular prices at walmart. Prices get hiked up every year and then brought down to normal as a sale.

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